Washington MAST (Mandatory Alcohol Server Training) Practice Exam

When a patron refuses to leave after being denied service, the best course of action is to call security or law enforcement for assistance. This approach is appropriate because it prioritizes the safety of all guests and staff. It is essential to maintain a safe environment, and professionals trained to handle conflict can de-escalate the situation more effectively than an employee who may not have the necessary experience or authority. If a patron is already in a state where they are refusing to comply with the establishment's policies, attempting to persuade them to leave with discounts or complimentary drinks could be perceived as encouraging undesirable behavior, likely escalating the situation further. Additionally, waiting for the patron to leave on their own may take considerable time and could potentially lead to conflicts, creating an uncomfortable environment for other guests. Having security or law enforcement intervene allows for a swift resolution, ensuring that the establishment’s policies are upheld while maintaining safety for everyone involved.