Washington MAST (Mandatory Alcohol Server Training) Practice Exam

The best course of action when an intoxicated customer insists on driving is to offer to call a taxi. This will ensure the safety of the customer and others on the road. Letting them drive without intervention (B) is dangerous and irresponsible. Taking their car keys by force (C) could lead to a confrontational situation and is not a recommended method of addressing the problem. Encouraging them to drink more water and wait (D) does not address the main issue and could potentially delay the customer's ability to make a safe decision about not driving. It is important to document the incident to protect both the customer and the business.